To protect staff and residents who interact daily, we have instituted the following:
All SCARHA offices are currently closed to the public until further notice. Staff will be available to serve you by phone or email Monday - Thursday 7:00am - 5:00pm.
Appointments and Inspections: All in-person appointments and/or inspections are by appointment only and on an as-needed basis. Staff will contact you to schedule. If a meeting is needed in one of the SCARHA buildings, you will be required to wear a mask. Please contact your property manager/case manager if you have questions.
Rental Payments: Payment of rent is due on the 1st of each month. Rental payments may be made online or mailed to your property's office.
Changes in Income: If you have a change in your employment income or expenses, it is important that you inform your property/case manager by telephone or by electronic mail (email) message. Staff will assist you on how to provide the necessary paperwork to determine your new rent amount.
Maintenance: The Authority will respond only to emergency, urgent and work order requests that are outside the building. You will be asked several questions regarding the health of those in the unit when the work order is being placed. Routine work requests will be logged and processed at a later date. Maintenance staff have the ability to decline to enter a unit if they believe it is unsafe.
Integrated Pest Management: Pest control operations, including treatments for bedbugs and special treatments, in Authority owned and/or managed properties will continue as scheduled; however, they may be modified by the contractor.